Susan Hale, BS, MBA heads our customer success program to ensure clients have a good experience and understand the system and tools. Susan encourages collaboration and engagement with customers in design ideas, enhancements, and assistance with TrialKit. Susan had the opportunity to work with the team at Crucial Data Solutions in its early development stages. and in her role actively participates in the ongoing development of CDS’ TrialKit platform. Her clinical trial experience spans across many functional areas, including data management, clinical / stats programming, IT, IWRS and IP management, Clinical Operations, and consulting in her 30+ years in the industry.